How to return or exchange Zara items in 2024: Your guide to Zara shipping labels, in-store returns, and PUDOpoint drop-offs

Getting your Zara returns done can be a hard task to tick off your to-do list. With all the sorting, packaging, labeling and trips to the store or the post office, it almost makes you wish you never bought so many options in the first place!

But don’t worry - we’ve got you covered. In this updated guide for 2024, we’ll walk you through everything you need to know about returning or exchanging Zara items, both online and in-store, and share our top tips for making the process as easy and smooth as your shopping spree itself.

What is Zara’s 2024 return policy? 

Here’s a quick rundown of Zara’s return policy this year:

1. Returns must be made within Zara’s return window: Make sure your return falls within the 30-day window from the purchase date.
2. Returns must be in mint condition: Items should be in their original state—unworn, unwashed, and with all tags intact.
3. You’ll need proof of purchase: Make sure you have your receipt or order confirmation ready!
4. Some items are non-refundable: Some items, like final sale products, makeup, or underwear, can’t be returned. Sorry! 
5. Returns are location-specific: Returns must be made in the country where the purchase was made, but the good news is that any Zara store in the US will accept your Zara returns. 

Top tip - avoid the ‘extended holiday returns’ disaster: During the holiday season, Zara often extends their return window to accommodate gift-givers and recipients. This is great news for those of us who struggle to get returns done around busy seasons like Christmas, and you should definitely be sure to check Zara’s website for any special return policies around major holidays. But don’t get caught out by leaving it too long to return your items - extended holiday return deadlines aren’t always as far away as you think!

Are Zara returns free?

Yep, returning items to Zara is free if you do it in-store. However, if you choose to return by mail in the US, there's a small fee (which has increased slightly over the past year) of $4.95. 

This fee is part of Zara's move toward sustainability, which we love. And you might decide that it’s worth saving yourself time and effort by mailing your parcels back, as heading out to your nearest Zara store can cost you time and money anyway. 

Returning Zara items in-store

Returning items to a Zara store is pretty straightforward:

1. Prepare your items: Make sure your items are in their original condition, with all tags attached.
2. Visit a store: Use Zara’s store finder to find your nearest outlet.
3. Head to the Customer Service desk: Take your items and proof of purchase (either a receipt or an order confirmation email) to the customer service desk or returns counter.
4. Process the return: The staff will handle your return and offer you the chance to exchange the item or get a full refund.

Top tip - time your visit!: For a quicker in-store return experience, try to visit during off-peak hours, typically in the morning on weekdays. Avoiding the rush can save you time and make the process smoother.

How to return a Zara online order

Here’s a step-by-step guide to returning Zara items you purchased online:

1. Log in: Head to your Zara account and go to the ‘Order History’ section in your account profile. For any purchases you made as a guest, just use the link in your order emails.
2. Choose which items to return: Choose the items you want to return and pick the correct return reason from the drop-down list.
3. Choose your return method: Decide whether to return your items at the post office or at a designated drop-off point.
4. Get your QR code: Zara will email you a return label or a return QR code.
5. Pack and return your items: Pack your items securely, attach the return label (or have the QR code ready), and drop off your package at your local post office or drop-off point. 

New for 2024 - Zara’s latest online return features: Good news - Zara has made their online return process even further for 2024, as you can now track your return status in real-time through your Zara account!

The easiest way to make a Zara return

Speaking of the return process getting a whole lot better, there’s a way you can take the hassle out of this chore completely. With the ReturnQueen app, you’ll never miss a return deadline again - and you can say goodbye to any of the stress and effort that normally comes with sending back online orders!  

Using our easy and affordable returns pickup service, just notify us of the items you’re returning, and our team will handle everything from pickup to packaging. No need to visit the post office or print any labels!

Here are just a few of the ways ReturnQueen makes your life a little easier: 

• Flexible scheduling: Choose pickup times that fit your schedule, including evenings and weekends.
• Real-time notifications: Get updates on your items’ return status on the app, keeping you informed every step of the way.
• Return reminders: Get notified when return deadlines are approaching.
• Seamless pickup scheduling: Choose the best time and place for us to pick up your returns.

Can I return sale items?

Yes, you can return sale items as long as they aren’t marked as final sale or non-returnable. Just check the specific product details online to be extra sure!

What if I lost my receipt?

Don’t worry - even if you’ve lost your receipt, you can still return items if you have the order confirmation email or proof of purchase from your Zara account.

Can I exchange items online?

Currently, Zara only offers exchanges for items returned in-store. For online purchases, you’ll need to return the item and place a new order for the item you want.

Time to get those Zara returns done!

We hope this guide helps make your next Zara return a little easier. And if you’d like to end all your return worries forever, head here to find out more about the ReturnQueen app!